Delivery

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We ship UNWIND tools from Edenvale, Johannesburg, to anywhere in South Africa with The Courier Guy. Orders are packed within 2 to 3 working days. Delivery is free on orders over R1,200. Prefer to collect? Choose collection in Edenvale at checkout and we will WhatsApp you when your order is ready. We do not ship outside South Africa yet.

 

Returns and refunds on tools

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Changed your mind? Up to 14 days after delivery, we gladly take back unused tools in their sealed packaging. You cover the return courier, and we refund the item price within 7 days of receiving it.

For hygiene reasons, tools that have been opened and used after the first 14 days cannot come back, unless they are faulty.

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If a tool arrives damaged or develops a fault within 6 months, we will repair, replace or refund it and cover the courier both ways.

 

Weekly classes

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Cancel at least 12 hours before class and your spot becomes a credit for another class. Later cancellations and no-shows cannot be credited.

 

Workshops

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Cancel 7 days or more before a workshop for a full refund. Inside 7 days, your payment becomes a credit toward a future workshop.

 

Practitioner Training

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Hold your place with a 50% non-refundable deposit. The balance is due one month before your training. If life gets in the way after you have paid the balance, you can move your place once to another UNWIND training within 12 months. We cannot refund the balance inside that final month.

 

If we cancel

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If we ever cancel or move a class, workshop or training, you choose: a full refund or a place on another date.

 

Prices and payments

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All prices are in South African rand. UNWIND™ Myofascial Release (Pty) Ltd is not registered for VAT, so no VAT is added. Payments are processed securely by our payment providers. We never see or store your card details.

 

Your privacy

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We only collect what we need to look after you: your name, contact details and delivery address, to process orders and bookings, and your email if you join our mailing list. We never sell your details. We only share them with the courier and payment providers needed to complete your order. You can unsubscribe at any time, and ask us to see, correct or delete your information, as POPIA allows.

 

Taking care

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Our classes, workshops and tools support everyday wellbeing. They are not medical treatment. If you have an injury, a medical condition or are pregnant, please check with your healthcare provider first.

 

Questions

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WhatsApp Natalie on +27 82 523 2676 or email info@unwind-myofascial-release.com.

We reply within 2 days.

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UNWIND™ Myofascial Release (Pty) Ltd • Reg. 2026/116948/07 • Plettenberg Bay, South Africa