Ball Pump

We want you to feel completely confident and satisfied with your UNWIND™ purchase. If something doesn’t feel quite right, we’re here to support you every step of the way.

 

🔁 Returns

 

We accept returns within 14 days of delivery if your item is unused, in its original packaging, and in resellable condition.

To initiate a return, please email info@unwind-myofascial-release.com with your order number and reason for return.

 

Please note:

 

• Return shipping costs are the responsibility of the customer (unless the item was damaged or sent in error).

• We recommend using a tracked courier service.

 

💳 Refunds

 

Once we receive your returned item and inspect it, we’ll process your refund within 5–7 working days.

Refunds will be issued to your original payment method. You’ll receive a confirmation email once it’s done.

 

💔 Damaged or Incorrect Items

 

If your order arrives damaged or you receive the wrong item, we’re truly sorry. Please notify us within 3 days of receiving your parcel by emailing info@unwind-myofascial-release.com with photos and details. We’ll send a replacement or arrange a full refund right away.

 

🧘🏽‍♀️ Our Promise

 

We pour love and care into every product. If you have any concerns, please reach out - we’ll always do our best to make things right.

We want your experience with UNWIND™ to be as smooth and soothing as our tools. Below you'll find everything you need to know about our shipping process:

 

📦 Shipping Areas

 

We currently ship throughout South Africa, with international shipping coming soon. If you’re outside SA and would love our products, feel free to get in touch - we’ll do our best to assist.

 

🚚 Processing & Delivery Times

 

All orders are processed within 2–3 working days. Once dispatched, delivery typically takes:

 

• Major cities: 2–4 working days

• Outlying areas: 3–5 working days

 

Please note that delays can occasionally occur due to couriers or unforeseen circumstances - we’ll always keep you updated.

 

💰 Shipping Costs

 

Shipping is calculated at checkout based on your location and order size.

We also offer free shipping on orders over R1000 within South Africa.

 

📦 Packaging

 

Your tools will arrive beautifully and securely packaged using recyclable materials wherever possible - because caring for your fascia and the Earth go hand in hand.

 

📬 Order Tracking

 

Once your order is on its way, you’ll receive a tracking number via email so you can follow your parcel’s journey to your door.

 

❗️Missing or Delayed Deliveries

 

If your package hasn’t arrived within the expected timeframe, please contact us at info@unwind-myofascial-release.com and we’ll follow up with the courier immediately.